Terms & Conditions
Terms and conditions of use
Welcome to Sinner or Saint. By continuing to use this website, you are indicating that you accept our terms and conditions of use.
You are able to print any page from this website, including the terms and conditions, by simply selecting Print from the File menu on you internet browser.
On this website
“We” and “us” means Sinner Or Saint (Pretty Pink Pearl Ltd).
“You” means the person using the website.
The website is intended for UK users only.
By using the website you confirm that you are at least 16 years of age, or, if you are under 16, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online.
The terms and conditions quoted here also apply to any of our content on agreed third party websites.
Terms and Conditions of the use of this website
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).
You may print or download any page(s) for your own personal and non-commercial use only. Please contact us if you have any doubts about what you can and can’t do.
While we try to keep the website accurate and up to date as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products.
You will not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.
We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.
Third party e-commerce
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
Termination of the website or services
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:
• There is a change in the law that limits our ability to provide the website
• An event beyond our control stops us providing the website (e.g.: technical difficulties)
Changes to Terms & Conditions
We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.
We take no responsibility for any loss or damage suffered as a result of our “online order” service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
We remain liable for:
• Loss, damage, death or personal injury resulting from our negligence
• Fraudulent misinterpretations
• The quality of our goods
These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.
Terms & Conditions for buying goods online
Welcome to Sinner or Saint (Pretty Pink Pearl Ltd) online service. By placing an order using the online service you are accepting our Terms & Conditions. Please read these Terms & Conditions before placing an order.
In these Terms & Conditions
“We” and “us” means Sinner or Saint (Pretty Pink Pearl Ltd).
“You” means the person placing an order.
“The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.
“Working days” means all days other than Saturdays, Sundays and English Statutory and public holidays.
By using the website to buy goods online, you confirm that you are at least 18 years old, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online.
Ordering, cancelling before despatch and returning after despatch
Please see our ordering online is easy guide for instructions on placing an order.
By completing and submitting and electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note all orders will only be despatched once we have authorisations from you payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
Certain steps must be followed for a contract to be formed, as described below.
After you have [laced your order:
1. We will send you, as soon as possible, an email to acknowledge you order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
2. When we despatch your goods from the warehouse, we will send you a confirmation email. This means we formally accept the order, and we are obliged to complete the contract.
We do not have to accept your order, and for example, we will not accept your order if:
• We do not have the goods in stock
• Your payment is not authorised
• There is an error on our website regarding the price or other details of the goods
• You have cancelled it in accordance with the instructions below
We reserve the right to refuse any order.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please go to our contact us to cancel it. You will need to give us your name and address details, as well as the order number to cancel your order.
If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is £50 worth of goods and you then cancel a £12 item, your order total will drop below £40, and you will no longer qualify for FREE standard delivery.
Returning goods after despatch
Cooling off period
When you order from us online, you are entitled to a cooling off period after despatch, when you can return goods without any penalty. Our cooling off period is 7 days, which includes the statutory cooling off period.
This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 7 days after the day following delivery of the goods.
Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised items and pierced jewellery.
Please refer to our Returns & Exchanges page for details of how and where to return goods.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please email us if you would like to return your order, and we will send you pre-paid labels so you can return them free. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.
Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the Uk, or in the Channel Islands. For more information on our delivery options see the Delivery information page.
Pricing and payment
Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packaging and delivery costs will be added to the total price of your goods.
While we make every effort to ensure that the goods are shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.
The price that you pay is the price of the goods shown at the time you place the order, even if the price of the goods has since changed.
Your payment card will be debited for your order on the day that we despatch your goods.
See Delivery information for more details on how to have your order delivered for free.
Please note that prices, offers and competitions mentioned in our eCatalogues are only valid until the date shown on the last page of each catalogue. We cannot guarantee to honour the prices shown in the eCatalogue(s) if you order after this date; however the current price for any product will always be shown on the product detail page on the website.
Special Offers Terms & Conditions
Free gift offers valid while stocks last.
If you return an item under our 7 day cooling off period which you received a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.
Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.
Where an offer mentions that an item is reduced in the price, e.g.: half-price, the discount will be calculated at the checkout before any postage or packaging charges are applied.
Company Information/Registered Office
Sinner Saint are part of Pretty Pink Pearl Ltd